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24 June 2020 | Mima
Building customer trust, confidence and experience post COVID-19
Whilst many airports are grappling with the operational challenges of re-opening post-Covid19, how important is it to go beyond providing the service? What does the customer experience of that service now look like, and what implications could this have for your airport?
All sectors are currently wrestling with the practical measures they need in place to reopen safely. Businesses are faced with many operational questions, including:
How can social distancing be achieved in our space and with our service?
What needs re-configuring, what needs redesigning?
But beyond the functional, businesses will need to layer in how to build confidence and get people to actually return to travelling, shopping, visiting museums and other services.