Passenger Terminal Today - Elizabeth Baker
Berlin Brandenburg Airport (BER) in Germany has launched a virtual queuing program, developed by software and consultancy companies Copenhagen Optimization and Clear.
The program, called BER Runway, has been designed to enable travelers to reserve a security control time slot for a more predictable travel experience. To use the free BER Runway lane, passengers must visit the website and enter their flight details and size of their party, and find a reservation time. Once the reservation time has been selected, passengers can finish booking by entering an email address and confirming their details. Following this, they will receive a confirmation email and QR code. Upon arrival in Terminal 1, travelers should look for signs pointing to the BER Runway lane. At this point, they can scan their QR code and queue in the fast lane to security.
Reservations can be made online up to 72 hours in advance of a flight’s scheduled departure. Reservation times are available based on the passenger’s selected flight; slots are available starting at least 60 minutes before Schengen flights and at least 90 minutes before non-Schengen flights. The dedicated BER Runway security lane is open between 4:30am and 8:30pm.
