International Airport Review
06 July 2026
Research calls for a collaborative approach actively involving passengers with physical and mental disabilities in the design of new services and infrastructure.
A study from the Breda University of Applied Sciences (Buas) is highlighting the continuing barriers to air travel experienced by passengers with disabilities. Examining each touchpoint of the passenger journey, from online booking to baggage claim, researchers sought to gain a better understanding of current standards and what they mean for the 90 million adults in the EU living with a disability.
The study, published in Research in Transportation Business & Management (Elsevier), comprises passengers with a wide range of disabilities, including wheelchair users, people with visual or hearing impairments, and those with hidden conditions such as autism or anxiety...
