In short, we need to take the long view and share the pain amongst us, up and down supply chains, and across sectors. This is a zero sum game and collective cooperation must replace individual need.
At the moment, that means we need sensible collaboration between airlines and travel management companies (TMCs) so that refunds can be passed on to corporate customers to help keep their businesses intact. It means extending the business rates holiday that travel agents are eligible for to also include TMCs, helping to sustain this vital component of the business travel sector.