Independent
Simon Calder
25 June 2025
Cardiff and Gatwick both ‘improved significantly’ in the course of a year
London Heathrow airport “needs improvement” in the way it provides assistance to passengers with reduced mobility (PRMs), the regulator has said.
The UK’s busiest hub ranks lowest, alongside Edinburgh and Prestwick, according to a Civil Aviation Authority (CAA) report covering the year to March 2025.
Of the 28 airports covered, 11 are rated “very good” – including London Gatwick and Cardiff, which were both categorised a year ago as needing improvement.
Heathrow has faced repeated criticism from the BBC’s security correspondent, Frank Gardner, who uses a wheelchair. Earlier this month, after a British Airways flight from Singapore, he was kept waiting for 90 minutes after other passengers had left the aircraft from a remote stand at Terminal 5.
