Airport World - Sarah Samuel

As borders begin to re-open, is it time for APAC airports to reconsider how they will look and digitally interact with passengers in the future? Amadeus’ senior vice president of airport and airline operations for the region, Sarah Samuel, investigates.

At present, automated immigration is often only available to citizens, permanent residents and long-term pass holders meaning all other travellers must queue to be manually processed by an agent at a counter.

Yet, with an increased focus on chipping passports, airports are looking to auto-gates to deliver the majority of passenger processing at immigration, leaving agents to deal with any exceptions.

The same goes for all areas of the airport. There’s a real drive for auto-bag drop units and biometrics, for example, to remove manual touchpoints and enable passengers to transit seamlessly from check-in to boarding despite staff shortages.

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