International Airports Review
Gabriel Higgins
10 June 2025
Denver International Airport reports higher satisfaction scores after opening its new West Checkpoint, with improved wait times and screening experience.
Denver International Airport’s (DEN) customer satisfaction scores have improved notably following the opening of the West Security Checkpoint in February 2024, according to the latest Airport Service Quality (ASQ) survey results.
The score for “ease of going through security screening” rose to 4.2 out of 5, a 13% increase, while the “waiting time: security screening” score climbed 19% to 4.18. The ASQ programme, led by Airports Council International (ACI), surveys nearly 400 airports globally to assess and enhance passenger satisfaction and service quality.
