aviation 360
Shweta Nair
21 April 2025
However, the future of aviation will not be wholly automated—talent still matter, particularly in areas where emotional intelligence and human judgement are essential.
The aviation industry is in the midst of a profound transformation, driven by the accelerating pace of digitalisation. From ticket purchase to arrival at the final destination, every touchpoint in the passenger journey is becoming more automated, data-driven, and interconnected. This shift is reshaping traditional job roles and creating the need for an entirely new set of aviation talent.
“Data-driven digital technology is fast becoming the foundation that will underpin most, if not all, of what we do in aviation going forward,” Richard Smith, Engagement Director – Aviation at Winchester Consulting Ltd, explains.
Role of automation and data integration
The increasing integration of digital systems across aviation has led to a fundamental rethinking of roles within the industry. Automation is no longer limited to passenger services; it now extends deep into the operational and technical backbone of the sector. As systems become smarter and more connected, they require a workforce with an entirely new set of competencies.
Yet, Smith emphasises the importance of balance, noting, “The requirement for aviation talent may change and evolve as digitalisation continues to unfold in our industry, but the need for quality customer-facing representatives, situational awareness, common sense and instant decision-making will always continue for those businesses who excel with the personal touch.”
The future of aviation will not be wholly automated—people still matter, particularly in areas where emotional intelligence and human judgement are essential...
