International Airport Review
22 September 2026
After delivering Pittsburgh International Airport’s new terminal, CEO Christina Cassotis says the biggest lessons have extended far beyond construction.
The opening of Pittsburgh International Airport’s new terminal in November 2025 marked a major milestone in the airport’s transformation. But for CEO Christina Cassotis, the most important lessons from the project have not simply been about designing and constructing a new building.
Her reflections point to five lessons for airports undertaking major infrastructure and operational transformation: involve the people who will operate the building, start organisational readiness early, communicate relentlessly, test the operation before opening and, perhaps most importantly, treat the opening as a milestone rather than the end of the project...
