Liverpool City Region Destination Partnership
27 Apr 2026
Liverpool John Lennon Airport (LJLA) is an international airport serving Liverpool City Region and beyond, connecting passengers to a wide range of European destinations. With accessibility embedded as a core operational priority, the airport supports over 100,000 assisted travel passengers each year, working to ensure that everyone can travel with confidence, dignity and independence.
Accessibility improvements at LJLA have focused on clarity, consistency and sensory support, guided by direct engagement with passengers and disability groups.
Key initiatives include:
- Establishing a bi‑annual Accessibility Forum, bringing together local and national disability groups to shape improvement priorities
- Introducing a sensory room and a sensory‑friendly security search space
- Implementing consistent purple wayfinding and signage for assisted travel throughout the terminal
- Producing an Assisted Travel Guide and video to support pre‑journey planning
- Creating dedicated Assisted Travel Areas airside to reduce unnecessary movement and waiting
- Providing free sensory packs for passengers who need them
- Enhancing support for hidden disabilities through recognised lanyards used consistently across the airport
