PT World
Elizabeth Baker
30 July 2025
JFKIAT, the operator of Terminal 4 at John F Kennedy International Airport, has begun piloting what it states is the world’s first mobility cart tracking solution, developed to improve the passenger experience. T4’s complimentary mobility cart service will now have real-time tracking, pickup locations and support.
The new solution, developed in collaboration with JFKIAT’s partners at micro-location leader Volan Technology and AI crowd management analytics expert Beonic, offers real-time tracking of passenger carts, enabling travelers to view exact cart locations and estimated wait times.
To provide real-time tracking, Volan’s wireless beacon network provides cart positioning, accurate to within meters, throughout both concourses and the central Retail Hall. Beonic’s system analyzes wait times, which are then broadcast onto large digital displays at all pickup locations along with a visualization of each cart’s present location...
JFKIAT pilots the world’s first mobility cart tracking service - Passenger Terminal Today
