London Gatwick has procured Siemens Postal, Parcel and Airport Logistics to provide a new functionality and specification design for check-in facilities operating in Zones A, C and D at London Gatwick’s South Terminal including surveying each area, baggage line and control panel, replacing controls and upgrading check-in desk software with new system configurations.

According to Matt Payne, Project Manager (Baggage) at London Gatwick, Siemens has demonstrated expertise in this area of the operation and London Gatwick needs this work completed to ensure that the controls infrastructure keeps pace with the increasing demands from future growth of passengers and baggage in some of the busiest areas of the terminal. ‘Siemens is delivering new design proposals to facilitate the terminal operating efficiently and reliably.  We can rely on the team at Siemens to carry out this detailed work ahead of the busy summer season to help us plan for pending changes later in the year’, he said. 

Completion of theworks enables London Gatwick to raise further projects increasing check-in reliability and maintainability with the latest controls technology installed throughout the South Terminal Check-in areas. This will improve the overall performance and efficiency of the baggage handling operations, benefiting both travellers and airlines.  

London Gatwick’s South Terminal comprises eight concourse check-in zones and more than 180 check-in desks linked to the baggage electrical and controls system running the automatic Hold Baggage Screening (HBS) operation.  In total, the South Terminal covers 160,000 square metres and London Gatwick serves around 38 million passengers a year flying to around 200 different destinations. 

London Gatwick also recently renewed a service contract with Siemens to provide continued engineering support for the operation of the baggage handling systems at both the South and North Terminals for a further 12 months with an option to extend the contract.