London Gatwick has renewed a service contract with Siemens Postal, Parcel and Airport Logistics to provide continued engineering support for the operation of the baggage handling systems at both the South and North terminals for a further 12 months with an option to extend the contract.
According to Matt Toghill, Senior Manager (Baggage) at London Gatwick, the new contract will provide a stable and resilient baggage operation for the benefit of both the airlines and passengers by providing quality support to the operation to rectify issues regardless of when they happen in a fast, efficient and professional way.
'It’s most important to maintain fast response and on-site support during operating hours, to investigate and rectify suspected failures as quickly as possible and establish realistic response timescales which allow initial assessment outside of normal operating hours, before the airport returns to an operational state,’ he said.
Flexible on-site engineering support enables Siemens to provide additional or specialised resources to implement minor modifications and enhancements to the control systems to reflect changes in the configuration and layout of the conveyors as a day-by-day activity as well as respond to urgent calls to investigate suspected failures. This arrangement is consistent with the training and support provided by Siemens to the airport controls team at London Gatwick to enhance a broader knowledge base.
Out of hours emergencies will be covered by experienced engineering support on 24 hour call out. Furthermore, a tasking contract has been placed to access additional resources to assist with the implementation of on-going system changes and enhancements.
