Kateryna Hess - Redwater Management Consulting Group
Customer experience (CX) has become a buzz word in today’s service industries from telecommunications, financial institutions and travel organisations to infrastructure providers.
Many large airports in Asia-Pacific invest in innovative technologies such as biometrics and new security scanners to ensure seamless arrival and departure processes, but what does it take to really provide a superior CX [Customer eXperience] offering to passengers and what are airports doing to ensure they stay ahead of the curve?
