BEGIN:VCALENDAR
PRODID:-//Microsoft Corporation//Outlook 11.0 MIMEDIR//EN
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
BEGIN:VTIMEZONE
TZID:Europe/London
TZURL:http://tzurl.org/zoneinfo-outlook/Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:19700329T010000
RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=-1SU
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:19701025T020000
RRULE:FREQ=YEARLY;BYMONTH=10;BYDAY=-1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTAMP:20200714T000000Z
DTSTART;TZID=Europe/London:20200618T000000
DTEND;TZID=Europe/London:20200714T235959
SEQUENCE:
UID:industry-events-event-600@strategiesuk.net
SUMMARY:IATA Webinar- Special Series- Reshaping the passenger experience
DESCRIPTION:IATA Webinar- Special Series- Reshaping the passenger experience\n
Booked by - Hannah Sallabanks\n
Info -

Don't miss these 5 webinars View this e-mail in your web browser

Share this email

Dear Industry Colleague, 
COVID-19 has disrupted the air industry and challenged the status quo throughout the entire passenger journey. As the situation develops dynamically, the industry is adapting quickly and facilitating a reshaped passenger experience. This two-part Reshaping Passenger Experience Webinar Series will focus on: Series 1 on what can be readily developed and deployed today in order to allow passengers to travel safely and Series 2 explores what comes next. Sponsorship opportunities are available; for more information please contact us.

SERIES #1 - Where are we today?

THE VOICE OF THE CUSTOMER
Thursday, 18 June 2020, 15:00 CET / 09:00 EST In air travel, special focus is always given to the customer's voice; this is particularly true today. Analyzing changing behaviors and identifying air travelers’ perceptions are key in shaping proper measures for the industry restart. Passenger insights gathered throughout this critical period will help guide us into a better future. Today, more than ever, passenger needs and perceptions are at the core of what we do. Kicking off the Reshaping the Passenger Experience Series, this webinar will provide insights into what the customer’s voice is and facilitate an exchange on the role of passenger analytics in today's world. Panelists will examine:
·         the passenger landscape leading into the crisis;
·         the business confidence in the industry outlook and forecast ahead;
·         an analysis of passenger perceptions and concern;
·         passenger expectations leading to a restored trust in the air travel.

SECURING THE PASSENGER JOURNEY Tuesday, 23 June 2020, 14:00 CET / 08:00 EST
Today's global challenges are unlike anything that we have faced before. Our responses must be effective, proportionate and fast. There is confusion about what to do in the airport environment, which reduces our effectiveness.
Join this IATA webinar to learn what you need to do from hygiene kits to autonomous sanitization, from curbside to seat, and from online boarding pass to baggage tag.
Join us in helping everyone get ready to fly.

SERIES #2 - The new normal

PREPARE TO TRAVEL CONTACTLESS Tuesday, 30 June 2020, 14:00 CET / 08:00 EST In light of the recently published ICAO CART recommendations to promote a safe, secure and seamless passenger process while mitigating the risk of COVID-19 spread, IATA is fast-tracking the development of industry standards including contactless solutions such as OneID. This webinar will outline the benefits of contactless solutions by transforming today’s industry challenges to restart into opportunities. The webinar will present a contactless passenger journey up to the gate for both passenger and baggage solutions including:
·         Passenger biometric solutions
·         Home printed baggage solutions
·         How IATA expects the travel experience to evolve

CABIN CREW PREPARE FOR TAKE-OFF Tuesday, 7 July 2020, 14:00 CET / 08:00 EST We are now ready to fly and, as the ground staff leave the aircraft, let's examine what has been done and why. Now that safety extends to biosafety, how might this impact the passenger experience onboard? Join this webinar with cabin operations and ground handling experts as they take you through:
·         Aircraft cleaning and disinfection
·         Onboard precautions and protection
·         Challenges and adaptations to inflight services

DISRUPTION MANAGEMENT: Service Excellence or Firefighting? Tuesday, 14 July 2020, 14:00 CET / 08:00 EST Join this panel of industry experts as they examine disruption management in the times of a pandemic, share their learnings and explore opportunities in the COVID-19 aftermath. Disruption reality check: Are the disruptions that occurred during the pandemic crisis similar in nature to what we've seen before – or did something change? Lessons learned: How did we manage the disruption; what went well and what did not? Moving forward: How do we transform the customer experience from firefighting to customer excellence? Key message: What is required by the industry and IATA going forward?

Manage subscriptions

Share this email

We represent, lead and serve the airline industry

IMPORTANT PRIVACY INFORMATION. The International Air Transport Association (IATA) does not sell or rent your email address to any third party. You received this email message due to your membership, participation or interest in IATA. IATA sends various advertisements, promotions and special announcements regarding products and services that we feel may be of interest to you. © Copyright 2020. All rights reserved.

International Air Transport Association (IATA) 800 Square Victoria, Montreal, H4Z 1M1, Canada

Privacy | Legal

ORGANIZER;CN= :MAILTO:
LOCATION:webinar
URL:https://members.britishaviationgroup.co.uk//industry-events/event/view/slug/iata-webinar-special-series-reshaping-the-passenger-experience
PRIORITY:5
X-MICROSOFT-CDO-IMPORTANCE:1
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR